PRIVACY POLICY

JJ’s Blessed Hands Compassion Care
Effective date: 10 September 2026
Last updated: 10 September 2026

1. Introduction

JJ’s Blessed Hands Compassion Care (“JJ’s Blessed Hands,” “we,” “us” or “our”) respects your privacy and understands the importance of protecting personal information—especially information relating to an individual’s health, wellbeing, living arrangements and care needs.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:

Visit our website;
Respond to one of our advertisements;
Complete a care application or enquiry form;
Contact us by telephone, WhatsApp, email or social media;
Request services for yourself or someone else;
Receive or coordinate our non-medical in-home support services;
Communicate with us as a client, family member, representative or emergency contact; or
Otherwise interact with JJ’s Blessed Hands.

We are based in Grenada and may receive enquiries from relatives living overseas, including Grenadians residing in the United Kingdom, United States and Canada.

Where privacy laws outside Grenada apply to our activities, we will handle personal information in accordance with those applicable requirements.

2. Who Is Responsible for Your Information?

JJ’s Blessed Hands Compassion Care is responsible for deciding why and how personal information covered by this Privacy Policy is processed.

Our privacy contact is:

Susan Shears-Charles
JJ’s Blessed Hands Compassion Care
Grenada
Email: info@jjblessedhands.com

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact Susan using the email address above.

3. The Personal Information We Collect

The information we collect depends on how you interact with us.

3.1 Information about the person making an enquiry

We may collect:

Full name;
Email address;
Telephone or WhatsApp number;
Country of residence;
Relationship to the person needing support;
Preferred method and time of contact;
Copies of communications exchanged with us;
Information included in application forms, messages or enquiries; and
Information needed to confirm your authority to act for another person.

3.2 Information about the person needing support

Because our services involve non-medical in-home support, we may collect information about the person receiving or being considered for care, including:

Full name;
Age or date of birth;
Home address, parish and community;
Contact information;
Living arrangements;
Daily routine;
Mobility and accessibility needs;
Personal-care needs;
Meal requirements and preferences;
Medication-reminder requirements;
Communication needs;
Relevant physical, cognitive, emotional or behavioural conditions;
Relevant diagnoses or health concerns voluntarily disclosed to us;
Allergies, dietary restrictions or safety risks;
Information about mobility aids or assistive equipment;
Emergency contacts;
Family representatives;
Care preferences;
Visit schedules;
Observations recorded during visits;
Changes in physical condition, mood or behaviour;
Incidents, concerns and follow-up actions;
Services requested or provided; and
Other information reasonably necessary to assess or deliver appropriate support.

Some of this information may be considered sensitive personal information, health information or special-category data under applicable privacy laws.

We aim to collect only the information reasonably necessary to evaluate, arrange and provide the requested support.

3.3 Service and administrative information

We may collect:

Service agreements;
Care assessments and support plans;
Appointment and visit records;
Family update records;
Billing and payment records;
Transaction references;
Complaints and feedback;
Consent and authorisation records;
Records of incidents or safeguarding concerns; and
Information required for legal, insurance, accounting or regulatory purposes.

We do not intend to store full payment-card information. If electronic payments are introduced, payment information may be processed directly by an authorised payment provider.

3.4 Website and device information

When you use our website, we or our service providers may automatically collect:

Internet Protocol address;
Browser and device type;
Operating system;
Approximate location derived from an IP address;
Referring website or advertisement;
Pages visited;
Links or buttons selected;
Dates and times of visits;
Form interaction and conversion information;
Cookie or similar technology identifiers; and
Information about how the website performs on your device.

3.5 Advertising and social-media information

If you interact with an advertisement or social-media page, platforms such as Meta, Google or other advertising providers may give us information about:

The advertisement or campaign that referred you;
General audience and campaign-performance information;
Whether a website action followed an advertisement;
Your interactions with our social-media content; and
Information you choose to submit through an advertising lead form.

Advertising platforms may also process information under their own privacy policies.

4. Information About Another Person

A family member or authorised representative may apply for care on behalf of another person.

If you give us information about someone else, you confirm that:

You are authorised to provide the information;
The information is accurate to the best of your knowledge;
You have informed the person, where reasonably possible, that their information is being provided to us;
You will direct them to this Privacy Policy where appropriate; and
Any required consent has been obtained.

We may contact the person needing support or request additional evidence of your authority before beginning services.

If the person cannot provide consent, we may require evidence that you are legally or otherwise appropriately authorised to act for them.

5. How We Collect Information

We may collect information:

Directly from you;
From the person receiving support;
From a relative, representative or emergency contact;
Through our website and application forms;
Through telephone, WhatsApp, email or social media;
During consultations, assessments and home visits;
From caregivers and authorised members of our team;
From healthcare professionals or service providers when authorised;
From advertising and analytics providers;
From payment or administrative providers; and
From publicly available sources where lawful and necessary.

6. How We Use Personal Information

We may use personal information to:

Respond to enquiries;
Review care applications;
Determine whether our service may be suitable;
Contact applicants and family representatives;
Arrange consultations and assessments;
Develop an agreed support plan;
Schedule and provide non-medical in-home support;
Assign suitable caregivers;
Communicate visit updates to authorised recipients;
Record observations, concerns and incidents;
Respond to potential safety or safeguarding concerns;
Contact emergency services or authorised family members when necessary;
Administer service agreements;
Process payments and maintain financial records;
Manage complaints, enquiries and feedback;
Recruit, train and supervise caregivers;
Maintain the safety and security of clients, caregivers and our operations;
Detect and prevent fraud, misuse or unlawful activity;
Maintain and improve our website and services;
Measure advertising and website performance;
Send service-related communications;
Send marketing communications where permitted;
Establish, exercise or defend legal claims;
Comply with legal, regulatory, insurance and accounting obligations; and
Protect the vital interests, health or safety of an individual where urgent action is reasonably necessary.

We will not use sensitive care or health information for unrelated advertising purposes.

7. Our Legal Reasons for Processing Information

Depending on the circumstances and the laws that apply, we may process personal information on one or more of the following grounds:

Consent

We may rely on consent when:

You submit optional information;
You agree to receive marketing messages;
You accept non-essential cookies or advertising technologies;
You authorise us to communicate with another person; or
Explicit consent is required for sensitive or health-related information.

You may withdraw consent at any time. Withdrawal will not affect processing that occurred lawfully before consent was withdrawn.

Steps requested before entering into a service agreement

We may process information to:

Review a care application;
Discuss your family’s needs;
Conduct an assessment;
Prepare a service proposal; or
Take other steps you request before services begin.

Performance of a service agreement

We may process information that is necessary to arrange, administer and provide agreed services.

Legitimate interests

Where permitted, we may process information for legitimate business purposes such as:

Responding to enquiries;
Operating and improving our services;
Maintaining records;
Protecting our organisation, clients and caregivers;
Preventing fraud;
Measuring general website performance; and
Establishing or defending legal claims.

We consider whether these interests are reasonably necessary and whether they are outweighed by the individual’s privacy rights.

Legal obligations

We may process or retain information where necessary to comply with applicable legal, tax, accounting, insurance, regulatory or court requirements.

Vital interests and emergencies

Where permitted, we may process or disclose necessary information to protect someone’s life, health or safety, particularly where the person cannot provide consent.

Sensitive and health-related information

Where special protection applies to health or other sensitive information, we will rely on an appropriate additional condition, such as:

Explicit consent;
The provision or management of health or social-care-related services where legally permitted;
Protection of vital interests;
Establishment or defence of legal claims; or
Another ground authorised by applicable law.

8. Marketing Communications

We may send promotional emails, WhatsApp messages or other marketing communications when:

You have consented;
You requested information about our services; or
Applicable law otherwise permits the communication.

Marketing consent is separate from consent to be contacted about a submitted care application.

You can stop marketing communications at any time by:

Selecting the unsubscribe option in an email;
Replying “STOP” to an eligible message; or
Emailing info@jjblessedhands.com.

Even if you opt out of marketing, we may still send necessary service, safety, billing or administrative messages.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies.

Essential technologies

These may be required to:

Operate the website;
Protect forms from abuse;
Maintain security;
Remember privacy preferences; and
Provide requested functionality.

Analytics technologies

With consent where required, analytics tools may help us understand:

How visitors find the website;
Which pages are viewed;
How the site performs; and
Which content is useful.

Advertising technologies

With consent where required, advertising tools such as the Meta Pixel or Google advertising tags may help us:

Measure advertising results;
Understand whether advertisements lead to enquiries;
Build or exclude advertising audiences; and
Deliver more relevant advertising.

These providers may connect website activity with information they already hold about a user. Their processing is also governed by their respective privacy policies.

Where legally required, non-essential cookies and advertising technologies will not operate until the visitor makes a choice through our cookie-consent system.

You can also control cookies through your browser settings. Blocking some cookies may affect website functionality.

10. How We Share Personal Information

We do not sell personal information for money.

We may disclose information only when reasonably necessary to:

Caregivers and authorised team members

Information may be shared with caregivers, coordinators and authorised personnel who need it to assess, arrange or provide support.

Family members and representatives

We may provide updates to individuals authorised by the client or the person legally entitled to act for them.

Technology and business-service providers

We may use providers that support:

Website hosting;
Secure online forms;
Email;
WhatsApp or communications;
Appointment scheduling;
Cloud storage;
Customer and care administration;
Document management;
Payment processing;
Accounting;
Security;
Analytics; and
Advertising.

These providers may process information only for authorised purposes and subject to appropriate contractual, confidentiality and security requirements where required.

Professional advisers

We may share necessary information with lawyers, accountants, insurers, auditors and other professional advisers.

Emergency, safeguarding and legal disclosures

We may disclose information when reasonably necessary to:

Protect a person from serious harm;
Contact emergency services;
Address suspected abuse, neglect or exploitation;
Comply with a court order, legal process or lawful government request;
Investigate fraud or unlawful activity; or
Establish, exercise or defend legal rights.

Business changes

If JJ’s Blessed Hands is restructured, transferred, merged or sold, information may be disclosed as part of that transaction, subject to applicable confidentiality and privacy protections.

11. International Transfers

JJ’s Blessed Hands operates in Grenada. Information submitted from the United Kingdom, United States, Canada or another country may be transferred to and processed in Grenada.

Some technology providers may store or process information in the United States, Canada, the United Kingdom or other countries.

Privacy laws in those countries may differ from the laws where the individual lives. Where required, we will use appropriate safeguards for international transfers, which may include:

Contractual data-protection clauses;
Approved standard contractual clauses or recognised transfer agreements;
Transfer-risk assessments;
Transfers to jurisdictions recognised as providing adequate protection;
Consent where legally valid;
Transfers necessary to provide requested services; or
Another legally recognised transfer mechanism.

You may contact us for further information about the safeguards relevant to your information.

12. Data Security

We use reasonable administrative, technical and physical safeguards appropriate to the nature and sensitivity of the information we hold.

Measures may include:

Limiting access to people who need the information;
Confidentiality obligations;
Role-based access controls;
Password protection;
Multi-factor authentication where available;
Secure transmission and storage;
Staff privacy and security training;
Secure disposal practices;
Device and account security procedures;
Vendor due diligence; and
Incident-response procedures.

No internet transmission or storage system can be guaranteed to be completely secure. If a privacy or security incident occurs, we will investigate and provide notifications where required by applicable law.

Please do not send unnecessary medical records, government identification numbers, financial account credentials or other highly sensitive documents through ordinary email or social-media messaging.

13. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, safety, insurance, accounting and dispute-resolution purposes.

Our anticipated retention approach is:

Unsuccessful or discontinued enquiries: normally up to 12 months after the last meaningful communication;
Active care applications: while the application is being assessed and for a reasonable period afterward;
Client care and service records: for the duration of the service relationship and normally up to seven years afterward, unless a different period is legally required;
Financial and transaction records: normally seven years or the period required by applicable tax and accounting rules;
Consent and privacy-request records: for as long as reasonably necessary to demonstrate compliance;
Marketing records: until consent is withdrawn or the information is no longer required;
Website analytics: according to the configured retention period of the applicable analytics provider; and
Security and incident records: for as long as reasonably necessary to investigate the matter and meet legal or insurance requirements.

Specific information may be retained longer where required by law, reasonably needed for a dispute or claim, or necessary to protect a client or another person.

When information is no longer required, we will take reasonable steps to delete, destroy or anonymise it.

14. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

Be informed about how your information is used;
Request confirmation that we process your information;
Access or receive a copy of your information;
Correct inaccurate or incomplete information;
Request deletion of information;
Restrict certain processing;
Object to certain processing;
Withdraw consent;
Request portability of information;
Opt out of direct marketing;
Opt out of certain targeted advertising, sale or sharing activities;
Limit certain uses of sensitive personal information;
Appeal a decision concerning a privacy request;
Complain to an applicable privacy regulator; and
Receive equal service and not be discriminated against for exercising a privacy right.

These rights are not absolute. We may need to retain or continue processing certain information for safety, contractual, legal, insurance or recordkeeping reasons.

How to submit a request

Email info@jjblessedhands.com with the subject line:

Privacy Request – [Your Name]

Please describe:

The right you wish to exercise;
The information or relationship involved;
Your preferred contact method; and
Any details that will help us identify the relevant records.

We may request reasonable information to verify your identity and protect personal information from unauthorised access.

An authorised representative may submit a request where permitted, but we may require proof of authority and direct verification from the person concerned.

We will respond within the period required by applicable law.

15. Additional Information for People in the United Kingdom

Where UK data-protection law applies, JJ’s Blessed Hands will process personal information in accordance with the UK GDPR, the Data Protection Act 2018 and applicable amendments.

People in the UK may have rights relating to:

Access;
Correction;
Erasure;
Restriction;
Objection;
Data portability;
Withdrawal of consent; and
Automated decision-making.

We do not intend to make decisions that produce legal or similarly significant effects using solely automated processing.

If you are not satisfied with our response, you may have the right to complain to the UK Information Commissioner’s Office. We encourage you to contact us first so that we have an opportunity to address your concern.

Information Commissioner’s Office:
https://ico.org.uk/

If UK law requires us to appoint a representative in the United Kingdom, the representative’s details will be added to this Privacy Policy.

16. Additional Information for People in Canada

Where applicable Canadian privacy law applies, we will use reasonable measures to:

Remain accountable for information under our control;
Identify the purposes of collection;
Obtain meaningful consent where required;
Limit collection to what is necessary;
Limit use, disclosure and retention;
maintain reasonable accuracy;
apply safeguards appropriate to the information’s sensitivity;
make our privacy practices available;
provide appropriate individual access; and
provide a process for privacy complaints.

Canadian residents may contact our privacy contact to request access, correction or information about how their personal information has been used or disclosed.

Where applicable, individuals may also contact the Office of the Privacy Commissioner of Canada or the appropriate provincial privacy authority.

Office of the Privacy Commissioner of Canada:
https://www.priv.gc.ca/

17. Additional Information for Residents of the United States

Privacy rights vary by state and may apply only when a business meets specified legal thresholds.

Where an applicable US state privacy law grants you rights, you may request:

Access to personal information;
Correction;
Deletion;
A portable copy;
Information about categories of collection and disclosure;
Opt-out of targeted advertising;
Opt-out of the sale or sharing of personal information;
Limitation of certain uses of sensitive personal information; and
Review or appeal of a denied request.

We do not sell personal information in exchange for money.

However, some advertising cookies and pixels may be treated as “selling,” “sharing” or “targeted advertising” under certain US state laws, even when no money is exchanged. Where required, we will provide an appropriate opt-out mechanism and recognise legally required browser-based preference signals, such as Global Privacy Control.

We will not discriminate against an individual for exercising an applicable privacy right.

California collection notice

During the preceding 12 months, we may have collected the following categories of personal information:

Identifiers;
Contact information;
Internet or electronic activity;
Approximate location information;
Service and transaction information;
Professional or employment information where relevant;
Inferences based on submitted care needs;
Sensitive personal information, including health-related information voluntarily provided for care assessment; and
Communications and application information.

We collect and use these categories for the purposes described in this Privacy Policy.

We do not use or disclose sensitive personal information to infer characteristics about individuals for unrelated advertising purposes.

18. Children’s Privacy

Our services and website are intended for adults seeking or coordinating support.

We do not knowingly collect personal information directly from children for advertising purposes. A parent or legal guardian may provide limited information about a child only where that information is genuinely necessary for a family or safeguarding matter.

If you believe a child has submitted personal information without appropriate permission, contact info@jjblessedhands.com.

19. WhatsApp, Email and Social Media

Messages sent through WhatsApp, email or social-media services are also processed by the company operating that platform.

These services have their own privacy and security practices. Avoid sending unnecessary medical documents, financial information, passwords or government identification through social-media messages.

We may retain relevant communications as part of an application, service or client record.

20. Third-Party Websites

Our website may contain links to third-party websites or services. We do not control the privacy practices of those third parties.

Please review the privacy policy of any third-party website before providing personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

Our services;
Our website or technology;
Our vendors;
Our information-handling practices; or
Applicable laws and regulatory guidance.

The revised version will show a new “Last updated” date.

If a change materially affects how we use previously collected information, we will provide additional notice or obtain consent where required.

22. Contact Us

Questions, concerns and privacy requests should be directed to: